Frequently Asked Questions

Find answers to our most common questions about orders, sizing, shipping, returns, and Gambiered Silk.

Products & Fabric

What is Gambiered Silk?

Gambiered Silk, also known as Xiangyunsha silk, is a traditional Chinese silk fabric treated with natural plant dye and river mud. It is known for its soft texture, natural sheen, breathable feel, and unique character.

Are your products made from real silk?

Our silk products are made with high-quality silk fabrics. Please check the individual product description for the exact fabric composition of each item.

Will the color look exactly like the photos?

Colors may appear slightly different depending on lighting, photography, and screen settings. Each piece may also have subtle variations due to the natural character of the fabric and dyeing process.

Size & Fit

How do I choose my size?

Please refer to the size guide on each product page. Compare the listed measurements with your own body measurements before placing an order.

What if I am between two sizes?

If you prefer a more relaxed fit, we recommend choosing the larger size. You can also contact us for personalized sizing advice.

Are your products true to size?

Our products may have different silhouettes and fits. Please review the product description and size chart for specific measurements before ordering.

Orders & Payment

What payment methods do you accept?

We accept the payment methods available at checkout, including major credit cards and other supported payment options.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will try to assist you before your order is processed or shipped.

How can I check my order status?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Shipping

Where do you ship?

We ship to available destinations shown during checkout. Shipping availability and delivery options may vary depending on your location.

How long does shipping take?

Estimated delivery times and shipping costs are displayed at checkout. For more information, please visit our Shipping Policy.

Will I need to pay customs or import duties?

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges, if applicable, are the customer’s responsibility.

Returns & Exchanges

What is your return policy?

We offer returns according to the conditions outlined in our Return Policy. Items must meet the applicable return requirements.

How do I request a return?

Please contact us before sending anything back. Include your order number and the reason for your return so our team can guide you through the process.

Can I exchange an item?

Exchange availability depends on stock and the conditions of our return policy. Please contact us for assistance.

Silk Care

How should I care for Gambiered Silk?

We recommend following the care instructions provided with the product. In general, avoid harsh detergents, prolonged soaking, direct sunlight, and high heat. Store silk garments in a cool, dry place.

Can I machine wash silk?

Care instructions may vary by product. Unless the product label specifically allows machine washing, professional dry cleaning or gentle hand washing is recommended.

Contact Us

How can I contact your team?

You can reach us through:

Email: thesilkco1122@gmail.com

WhatsApp: +86 15814804753

We are happy to help with product questions, sizing advice, order support, shipping information, and collaboration inquiries.