Beauty is the starting point, not the promise. We create with materials that don’t feel like a downgrade, craftsmanship that refuses to compromise, and respect for the moments when our customers choose not to settle. FREE SHIPPING ON ORDERS FROM $200 SGD
Return Policy
Our Commitment
At Gambiered Silk, we want every piece you receive to feel beautiful, comfortable, and true to what you expected.
If something is not quite right, we are here to help. Please read the return conditions below before starting a return request.
Return Eligibility
To qualify for a return, the following conditions must be met:
- Items must be returned within 30 days of delivery
- Items must be unworn, unwashed, and unaltered
- Items must be in their original condition
- All original tags must remain attached
- Original packaging should be included where possible
- Items must not have been customised, tailored, or made to order
Returns that do not meet these conditions may not be accepted.
Items Not Eligible for Return
The following items cannot be returned or exchanged:
- Sale or discounted items
- Final sale items
- Customised or made-to-order pieces
- Intimate apparel or hygiene-sensitive items
- Accessories where return is restricted for hygiene reasons
- Gift cards
- Items that have been worn, washed, altered, damaged, or returned without original tags
How to Start a Return
To start a return, please follow the steps below.
1. Contact Us
Please Email us within 30 days of receiving your order.
Include the following details:
- Your order number
- The item you would like to return
- The reason for return
- Photos, if the item is defective, damaged, or incorrect
2. Wait for Confirmation
Our team will review your request and respond within 1–2 business days.
If your return is eligible, we will provide return instructions and a Return Authorisation number.
Please do not send your item back before your return request has been approved.
3. Pack Your Item
Please pack the item securely in its original packaging where possible.
The item must be returned unworn, unwashed, unaltered, and with all original tags attached.
4. Ship It Back
Please send the parcel to the return address provided by our team.
We recommend using a trackable shipping service. Gambiered Silk is not responsible for return parcels that are lost, delayed, or damaged in transit when the return is arranged by the customer.
5. Return Review
Once we receive your return, we will inspect the item and notify you by email.
If the return is approved, your refund will be processed according to the refund terms below.
Return Shipping Costs
If the return is due to a defective or incorrect item, Gambiered Silk will cover or reimburse the reasonable return shipping cost after the issue has been confirmed by our team.
If the return is due to personal preference, change of mind, wrong size selection, or a change in colour/style preference, the customer is responsible for the return shipping cost.
Original shipping fees are non-refundable unless the return is caused by our error.
Refunds
Once your return has been received, inspected, and approved:
- Refunds are usually processed within 7 business days
- Refunds will be issued to your original payment method
- Original shipping fees are non-refundable unless the return is due to our error
- Your bank or payment provider may take additional time to show the refund in your account
We reserve the right to refuse a refund if the returned item does not meet our return conditions.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, colour, or style, please return your original item if it meets our return conditions and place a new order for the item you prefer.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A clear description of the issue
- Photos of the item
- Photos of the packaging and shipping label, if relevant
After reviewing the issue, we will work with you on an appropriate solution. This may include a replacement, refund, store credit, or another suitable arrangement depending on the situation.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank or payment provider, as processing times can vary.
If you still need help, you can contact us and we will look into it.
Contact Us
For any return or refund questions, please contact us.
Email: Email us
We aim to respond within 1–2 business days.
