Introduction
At Gambiered Silk, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website, place an order, subscribe to our emails, or contact us for support.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you shop with us or interact with our website, we may collect the following types of information.
Personal Information
This may include:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Payment-related information
- Customer service messages
We collect this information when you place an order, create an account, subscribe to our emails, or contact us directly.
Website and Device Information
We may also collect basic technical information when you browse our website, such as:
- IP address
- Browser type
- Device type
- Pages viewed
- Website activity
- Cookies and similar tracking technologies
This helps us understand how visitors use our website and how we can improve the shopping experience.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order updates and tracking information
- Respond to customer service enquiries
- Improve our website, products, and shopping experience
- Help prevent fraud, misuse, or unauthorised transactions
- Send marketing emails, only if you have chosen to receive them
- Understand website traffic and customer preferences
We only use your personal information where it is necessary for our business, your shopping experience, or where you have given us permission.
Payments
Payments on our website are processed securely through trusted third-party payment providers and payment gateways.
We do not store your full payment card details on our own servers. Payment information is handled by the relevant payment provider according to their own security and privacy practices.
Marketing Communications
If you subscribe to our newsletter or choose to receive marketing emails, we may send you updates about:
- New arrivals
- Product stories
- Promotions
- Styling notes
- Brand news
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Cookies
We use cookies and similar technologies to help our website function properly and to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep your shopping cart working correctly
- Understand website traffic
- Improve website performance
- Personalise content or advertising where applicable
You can disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are turned off.
Third-Party Services
To operate our website and fulfil your orders, we may share limited information with trusted third-party service providers, including:
- Payment processors
- Shipping carriers
- Email and marketing platforms
- Analytics providers
- Website apps and service integrations
These providers only receive the information needed to perform their services. They are not permitted to use your information for unrelated purposes.
Data Retention
We keep your personal information only for as long as needed to:
- Complete and manage your orders
- Provide customer support
- Meet legal, tax, or accounting requirements
- Resolve disputes
- Protect our business and customers
When your information is no longer needed, we will delete it or keep it only in a secure and limited form where required by law.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for marketing emails
- Request a copy of your personal data
- Ask questions about how your information is used
To make a request, please contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure. We encourage you to use strong passwords and keep your account information safe.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
International Customers
If you visit or shop with us from outside the country where our business or service providers are based, your information may be processed or stored in another country.
By using our website, you understand that your information may be transferred and handled by trusted service providers in order to process orders, provide support, and operate our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this page occasionally so you understand how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Email: Email us