Shipping policy

Order Processing

All orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day. During sale periods, new collection launches, or peak seasons, processing times may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Shipping Destinations & Estimated Delivery Times

We ship to Singapore, across Southeast Asia, and many international destinations available at checkout.

Estimated delivery times after dispatch are:

We work with trusted courier and postal partners depending on your destination, shipping method, and local delivery availability.

Please note that delivery times are estimates only. Delays may occur due to customs clearance, courier delays, public holidays, weather conditions, or other circumstances outside our control.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery destination, order weight, and selected shipping method.

Free shipping offers may be available from time to time. Please check our website, newsletter, or social channels for current promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number or tracking link where available.

Please allow 24–48 hours for tracking information to update after dispatch. You can track your order through the link provided in your email or directly on the courier’s website.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local charges when they arrive in the destination country.

These fees are set by local customs authorities and are the responsibility of the customer, unless otherwise stated at checkout.

Gambiered Silk is not responsible for delays caused by customs processing or local import procedures.

We recommend checking your country’s import rules before placing an order.

Incorrect Shipping Information

Please make sure your shipping details are complete and accurate before placing your order.

Gambiered Silk is not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete shipping information provided at checkout.

If a package is returned to us because of an address error, refused delivery, or failed collection, additional shipping fees may apply before the order can be resent.

Lost or Delayed Packages

Once a parcel has been handed over to the shipping carrier, delivery is managed by the carrier.

If your order appears significantly delayed or your tracking has not updated for an unusual period of time, please contact us and we will do our best to help follow up with the carrier.

Email: Email us

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include your order number and clear photos of the damaged item, outer packaging, and shipping label. This helps us review the issue and work with you on an appropriate solution.

Contact Us

For any shipping-related questions, please contact us.

Email: Email us

We aim to respond to all enquiries within 1–2 business days.