Terms of service
Introduction
These Terms & Conditions apply to https://gambieredsilk.com/ and govern your use of our website, products, services, and any order placed through the Site.
The Site is operated by Hongkong Archily Ltd under the brand name Gambiered Silk. In these Terms, “Gambiered Silk”, “we”, “us”, and “our” refer to the brand and business operating this website.
By visiting our website, creating an account, placing an order, or using any part of the Site, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return Policy.
Please read these Terms carefully before using the Site or placing an order.
1. Contact Information
If you have any questions about these Terms, your order, or our services, you can contact us here:
Email: Email us
When we need to contact you about your order or our services, we may do so by email, phone, or the contact details provided in your order.
2. Using Our Website
By using this website, you confirm that:
- The information you provide is accurate, current, and complete.
- You are at least 18 years old, or you are using the Site with the involvement of a parent or legal guardian.
- You will use the Site only for lawful purposes.
- You will not copy, reproduce, distribute, or use any part of the Site without our written permission.
- You will not interfere with the security, operation, or normal use of the Site.
We may suspend or restrict access to the Site if we believe a user has misused the website, violated these Terms, or acted in a way that may harm our business, customers, or service providers.
3. Account Responsibility
If you create an account on our website, you are responsible for keeping your login details secure.
You agree not to share your account information with others. If you believe your account has been used without permission, please contact us as soon as possible.
We reserve the right to disable or suspend an account if we believe it has been misused or is being used in breach of these Terms.
4. Product Information
We do our best to present our products clearly and accurately, including descriptions, images, sizing, fabric details, colours, and care information.
However, please note that:
- Product colours may appear slightly different depending on screen settings, lighting, and photography.
- Measurements may vary slightly due to manual measurement or garment construction.
- Natural fabric texture, subtle colour variations, or small finishing differences may occur and are not always considered defects.
- Some products may be made with silk, Gambiered Silk, silk-like fabrics, blends, or other materials. Please refer to each product page for the specific fabric composition.
We may update product information, prices, images, descriptions, and availability from time to time.
5. Orders
When you place an order through the Site, you are making an offer to purchase the selected product or products.
After your order is placed, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or dispatched.
We reserve the right to cancel or decline an order if:
- The item is out of stock.
- There is an error in the product information or price.
- Payment cannot be processed.
- We suspect fraud, misuse, or unauthorised activity.
- We are unable to deliver to the address provided.
- The order does not comply with these Terms.
If we cancel an order after payment has been made, we will arrange a refund to the original payment method where applicable.
6. Prices and Payment
Product prices are displayed on the Site and may change from time to time without prior notice.
The final amount payable, including product price, shipping fees, taxes, or duties where applicable, will be shown at checkout before you complete your order.
Payment is processed through trusted third-party payment providers. We do not store your full payment card details on our own servers.
If a product is listed at an incorrect price due to an error, we reserve the right to correct the price, cancel the order, or contact you for further instructions before processing the order.
7. Shipping and Delivery
We ship to Singapore, across Southeast Asia, and selected international destinations.
Orders are usually processed within 1–3 business days after payment confirmation, excluding weekends, public holidays, and unexpected delays.
Delivery times are estimates only and may vary depending on destination, customs clearance, courier performance, and other factors outside our control.
Once your order has been dispatched, you will receive tracking information where available.
For full shipping details, please refer to our Shipping Policy.
8. Customs, Duties, and Taxes
For international orders, your country or region may charge import duties, taxes, customs fees, or other charges.
These charges are not controlled by Gambiered Silk and are the responsibility of the customer unless otherwise stated at checkout.
Customs authorities may also delay delivery at their discretion. We are not responsible for delays caused by customs processing or local import requirements.
9. Returns and Refunds
We want you to feel confident shopping with us.
Eligible full-price items may be returned within 14 days of delivery, provided they are unworn, unwashed, unaltered, and returned with original tags and packaging intact.
Certain items may not be eligible for return, including but not limited to final sale items, marked-down items, customised items, intimate items, accessories, or items that do not meet our return conditions.
To start a return, please contact us first so we can guide you through the process.
For complete details, please refer to our Return & Refund Policy.
10. Defective or Incorrect Items
If you believe you have received a defective or incorrect item, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A clear description of the issue
- Photos of the item and the issue
Items must be unworn, unwashed, unaltered, and returned with original tags and packaging intact where applicable.
After reviewing your request, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
We reserve the right to reject a defective or incorrect item claim if the item shows signs of wear, washing, alteration, misuse, damage caused after delivery, or does not meet our return conditions.
11. Care and Use of Products
You are responsible for following the care instructions provided with the product or on the product page.
We are not responsible for damage caused by improper washing, storage, ironing, dry cleaning, alteration, misuse, excessive wear, or failure to follow care instructions.
Natural wear and tear over time is not considered a product defect.
12. Promotions and Discount Codes
From time to time, we may offer promotions, discount codes, free shipping offers, or limited-time campaigns.
Promotions may be subject to additional terms, including expiry dates, minimum spend requirements, product exclusions, or limits on use.
We reserve the right to amend, suspend, or cancel a promotion at any time if there is misuse, technical error, or any issue affecting the fairness or operation of the promotion.
Unless otherwise stated, discount codes cannot be combined.
13. Intellectual Property
All content on the Site, including text, images, product photography, graphics, logos, design elements, layout, and brand materials, belongs to Gambiered Silk or is used with permission.
You may not copy, reproduce, modify, distribute, publish, upload, transmit, sell, or use any content from the Site for commercial purposes without our prior written permission.
You may share our content for personal, non-commercial purposes, provided that proper credit is given and the content is not altered in a misleading way.
14. User Content and Image Use
If you tag us, mention us, send us photos, leave a review, or share content featuring our products, you may allow us to view, repost, or share that content on our website, social media channels, emails, or marketing materials.
We will make reasonable efforts to credit you where appropriate.
If you would like us to stop using a photo, review, or piece of content you shared with us, please contact us and we will review your request.
By submitting or sharing content with us, you confirm that you own the rights to that content or have permission to share it.
15. Third-Party Links and Services
Our website may contain links to third-party websites, apps, payment providers, shipping providers, analytics tools, or other services.
These third-party services are not operated or controlled by Gambiered Silk. We are not responsible for their content, policies, security practices, or service performance.
We recommend reviewing the terms and privacy policies of any third-party service before using it.
16. Privacy
Your privacy matters to us.
We collect, use, and protect your personal information in accordance with our Privacy Policy.
By using the Site, placing an order, or contacting us, you agree that we may collect and use your information as described in our Privacy Policy.
17. Limitation of Liability
We work hard to keep our website accurate, secure, and available. However, we cannot guarantee that the Site will always be uninterrupted, error-free, or free from technical issues.
To the fullest extent permitted by law, Gambiered Silk will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Site, your inability to use the Site, delays, errors, third-party services, or products purchased through the Site.
Nothing in these Terms is intended to exclude or limit liability where it would be unlawful to do so.
18. Indemnity
You agree to indemnify and hold Gambiered Silk, its business operators, employees, partners, and service providers harmless from any claims, losses, damages, costs, or expenses arising from:
- Your misuse of the Site
- Your breach of these Terms
- Your violation of any law or third-party rights
- Any information or content you submit to us
19. Changes to the Site and These Terms
We may update the Site, product information, policies, and these Terms from time to time.
If we make changes to these Terms, we will update the “Last updated” date on this page.
Your continued use of the Site after changes are posted means that you accept the updated Terms.
20. Events Outside Our Control
We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control.
This may include courier delays, customs delays, natural disasters, extreme weather, strikes, supply chain disruptions, technical failures, government actions, or other unexpected events.
21. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of Singapore, unless otherwise required by applicable consumer protection laws.
22. Dispute Resolution
If a dispute arises, we encourage you to contact us first so we can try to resolve the matter directly and fairly.
If the issue cannot be resolved through customer support, the dispute may be handled in accordance with the applicable laws and dispute resolution procedures available to both parties.
23. General Terms
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.
You may not transfer your rights or obligations under these Terms without our written permission. We may transfer our rights or obligations where reasonably necessary for business operations.
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, form the agreement between you and Gambiered Silk regarding your use of the Site and purchases made through the Site.
Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Email: Email us